Returns & Exchanges
Due to the perishable nature of our regeneratively raised meats and pantry goods, we cannot accept physical returns; however, we are committed to ensuring your satisfaction through replacements or refunds for any order issues.
Inspect Your Delivery
Upon arrival, please check your package to ensure all items are present and met our quality standards while remaining at a safe temperature.
Document Issues
If you receive a damaged or incorrect item, take clear photos of the product and the shipping label within 24 hours of delivery.
Contact Support
Email our team at [email protected] with your order number and the photos of the issue to initiate a claim.
Resolution Selection
Once your claim is verified, we will either issue a full refund to your original payment method or ship a replacement at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing